Terms of Service

These Terms of Service govern wholesale accounts and purchases made through the D. Robbins & Co., Inc. website. By creating an account, placing an order, or otherwise using our website, you agree to these Terms of Service and our other applicable policies.

Wholesale Account Registration

D. Robbins & Co., Inc. is a wholesale distributor. All wholesale accounts must be approved by D. Robbins & Co., Inc. before customers can access wholesale pricing or place orders.

To establish an account, please register through our website and provide the requested business and contact information. Once your account has been approved and you are logged in, you will have access to wholesale pricing and additional product information.

D. Robbins & Co., Inc. reserves the right to verify account information and to approve, decline, suspend, or terminate wholesale accounts when reasonably necessary.

Ordering Information

Placing Orders

Orders may be placed online 24 hours a day, 7 days a week. Orders are processed during normal business days.

Most orders placed by 11:30 a.m. Eastern Time are processed the same business day. All orders are typically processed within 2 business days.

Submitting an order does not necessarily constitute acceptance of the order. Orders are subject to product availability, account status, payment authorization, and acceptance by D. Robbins & Co., Inc.

For assistance with an order, please call (609) 860-1808 or contact our Sales Manager at (806) 681-2756.

Minimum Order Quantities

As a wholesale distributor, certain products have a Minimum Order Quantity (MOQ).

Minimum quantities are established by D. Robbins & Co., Inc. and may vary depending on the product, price, packaging, or selling unit.

The applicable minimum quantity and selling unit—such as each, dozen, pack, or gross—are displayed on the individual product page.

Minimum Order Amount

A minimum merchandise order of $50.00 is required for both domestic and international orders.

Shipping, handling, taxes, duties, and other applicable charges do not count toward the minimum merchandise order unless otherwise stated.

Pricing

All prices are subject to change without notice.

We make reasonable efforts to ensure that pricing and product information displayed on our website are accurate. However, errors may occasionally occur.

D. Robbins & Co., Inc. reserves the right to correct pricing or product-information errors and, to the extent permitted by applicable law, cancel or modify an affected order. If payment has already been collected for an order that is canceled, the applicable amount will be refunded.

Product Availability and Backorders

We make reasonable efforts to keep the inventory information displayed on our website current. However, product availability is not guaranteed and may change without notice.

If an item is unavailable, customers may contact us to request notification when the product becomes available again.

Back-in-stock requests may be sent to salesmanager@e-zmagic.com.

A request for notification does not reserve merchandise or guarantee future availability or pricing.

Payment Methods

We accept major payment methods made available through our online checkout, which may include Visa, Mastercard, American Express, Discover, PayPal, and other payment options displayed at checkout.

Available payment methods may change from time to time.

Payment must be authorized before an order can be processed and shipped unless the customer has an existing approved credit account with D. Robbins & Co., Inc.

Open Credit Accounts

We are not currently accepting new applications for open credit or net-payment terms.

Customers who already have an approved open credit account may continue to purchase under the payment terms established for their account, subject to continued account approval.

Payments on open accounts should be made according to the terms shown on the applicable invoice or electronic payment request.

D. Robbins & Co., Inc. reserves the right to review, modify, suspend, or withdraw credit terms when reasonably necessary.

Shipping

Orders are shipped using trackable services from UPS, FedEx, or USPS.

At checkout, customers will be presented with available shipping options based primarily on the most economical services available for their order and destination. Not all carriers or shipping services may be displayed for every order.

Customers may select their preferred option from the shipping methods presented at checkout. If you require a specific carrier or shipping service that is not shown, please contact us before placing your order to discuss available options.

Shipping and handling charges are calculated based on the applicable order and shipping method.

Expedited Shipping

Expedited shipping options may be available, including Overnight/Next Day, 2nd Day Air, and 3-Day services, depending on the carrier and destination.

Expedited international shipping may also be available through select carriers.

Available expedited services and charges will be displayed at checkout when applicable.

Tracking

Once your order has shipped, tracking information will be included with the shipping confirmation or invoice sent to the email address associated with your account.

Carrier delivery dates and transit times are estimates and are not guaranteed by D. Robbins & Co., Inc. Delivery may be affected by weather, holidays, carrier delays, customs processing, or other circumstances beyond our control.

Drop Shipments and Third-Party Marketplaces

D. Robbins & Co., Inc. does not ship orders directly to third-party marketplace fulfillment facilities, including Amazon, Walmart, or other third-party fulfillment locations.

Drop shipments to other addresses may be available with prior approval. A $5.00 handling fee will be added to approved drop-ship orders.

Please contact our Sales Manager at salesmanager@e-zmagic.com or (806) 681-2756 for approval or additional information before placing a drop-ship order.

Order Pickup

Free order pickup is available from our warehouse in Cranbury, New Jersey.

Pickup is generally available Monday through Friday, 8:00 a.m. to 1:00 p.m. Eastern Time.

Please contact us in advance at (609) 860-1808 or contact our Sales Manager at (806) 681-2756 to arrange pickup.

We will make reasonable efforts to accommodate pickup requests; however, same-day pickup cannot be guaranteed. Please wait for confirmation that your order is ready before arriving for pickup.

Returns, Damaged Items, and Claims

We accept return requests within 30 days of receiving your order.

Before returning merchandise, please contact us at sales@e-zmagic.com or salesmanager@e-zmagic.com to request return authorization. Do not return merchandise without prior approval.

To be eligible for a standard return, merchandise must be unused, unopened, in its original packaging, and in resalable condition, with all original components, instructions, accessories, and packaging included.

Unless the return is due to an error by D. Robbins & Co., Inc. or a defective or damaged product, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service when returning merchandise and retaining your tracking information until the return has been processed.

Damaged, Defective, or Incorrect Merchandise

Please inspect your order promptly upon arrival.

If merchandise arrives damaged or defective, or if you receive an incorrect item, please contact us as soon as possible so we can review the issue and determine the appropriate resolution.

We may request photographs or other information to help us evaluate damaged, defective, or incorrect merchandise.

Do not return damaged or defective merchandise unless instructed to do so by D. Robbins & Co., Inc.

Store Credit

Approved standard customer returns are issued as store credit to be applied toward a future purchase. We do not issue refunds to the original form of payment for standard customer returns.

This does not apply in circumstances where a refund may otherwise be required by applicable law.

Please refer to our Return & Refund Policy for additional information regarding returns, damaged or defective merchandise, and store credits.

Contact Us

If you have questions about an order, your wholesale account, our products, or these Terms of Service, please contact us:

D. Robbins & Co., Inc.
House of E-Z Magic
114 Melrich Road, Suite D
Cranbury, NJ 08512
United States

General Sales
Email: sales@e-zmagic.com
Phone: (609) 860-1808

Sales Manager
Email: salesmanager@e-zmagic.com
Phone: (806) 681-2756