Frequently Asked Questions

Our website uses a secure, password-free login system. You no longer need to remember or create a password.

1. Click Log In on our website.
2. Enter the email address associated with your approved wholesale account.
3. A six-digit verification code will be sent to your email address.
4. Check your email and copy the code.
5. Return to our website and paste or enter the code when prompted.
6. Once verified, you'll automatically be logged in and directed to our homepage.

A new verification code is sent each time you log in. No password is required.

First, check your spam or junk email folder. Also confirm that you've entered the correct email address associated with your account.

If you continue to experience difficulty logging in, please contact our sales department for assistance.

As part of the launch of our new website, we're asking customers to complete a brief registration questionnaire when they log in for the first time.

This helps us update our customer records and ensure we have accurate information about your business.

Even if you've previously provided your Tax ID, we would greatly appreciate receiving it again for our records. You can include it in the registration questionnaire or email it directly to Joe Naud, Sales Manager, at salesmanager@e-zmagic.com.

Thank you for helping us keep your account information accurate and up to date!

We generally review and process new account registrations within 24 hours.

If you have questions about your registration or need assistance, please contact our sales department.

Once logged in, click My Account and select Profile to view or update the basic information associated with your account.

If you need assistance making changes, please contact our sales department.

Once logged in, click My Account and select Orders to view orders placed through our new website.

Orders placed through our previous website are not included in this order history. If you need information about a previous order, please contact Joe Naud at salesmanager@e-zmagic.com or (806) 681-2756.

Yes. Our minimum wholesale order is $50.

Yes! We're always happy to assist customers with orders by telephone or email.

However, we encourage you to use our new website whenever possible. We've designed it to be user-friendly, with convenient features that make finding products, reviewing availability, and placing orders easier and more efficient.

Yes! We're always happy to assist customers with orders by telephone or email.

However, we encourage you to use our new website whenever possible. We've designed it to be user-friendly, with convenient features that make finding products, reviewing availability, and placing orders easier and more efficient.

No. Products that are currently out of stock cannot be ordered through our website.

We encourage you to check our Back in Stock collection regularly for products that have recently become available again. If you have questions about a particular product, please contact our sales department.

No. Adding products to your shopping cart does not reserve inventory. Items in your cart remain available for purchase by other customers until your order is completed.

You may leave items in your cart and return later to complete your purchase. However, product availability may change in the meantime.

We recommend completing your order promptly to ensure the items you want are still available.

Yes. When reviewing your shopping cart, you'll find a message box labeled "Enter a gift note or special delivery instructions below."

You can use this box to provide special shipping requests, delivery instructions, or other information related to your order.

Please note that special requests are subject to availability and confirmation.

Our Quick Shop feature makes ordering easier, particularly for customers who already know the items they want to purchase.

Rather than browsing individual product pages, you can quickly find and add products to your order, helping save time when placing larger wholesale orders.

Orders placed through our previous website have not been transferred to our new website and will not appear in your order history.

If you need information about an order placed through our previous website, please contact Joe Naud, Sales Manager, at salesmanager@e-zmagic.com or (806) 681-2756. We'll be happy to assist you in locating the information you need.

We understand that product availability is important to our customers. Some items may be temporarily out of stock for a variety of reasons, including supplier availability, manufacturing delays, or other circumstances.

We're continually working to replenish inventory and improve product availability whenever possible.

To make shopping easier, you can use the In Stock filter on our website to display only products that are currently available for purchase.

We also encourage you to check our Back in Stock collection regularly to see products that have recently become available again.

If you're looking for a particular item that is out of stock, please feel free to contact us. We'll be happy to provide any information we have regarding its availability.

Visit our New Items collection to discover products recently added to our website.

You can also explore Trending Now to see products currently featured among our popular selections.

Flash Paper products are not currently available for purchase directly through our website.

To inquire about or order Flash Paper, please contact Joe Naud at salesmanager@e-zmagic.com or (806) 681-2756.

Most orders ship within 24–48 business hours, although many ship the same business day.

Orders placed the previous evening or early in the morning will often ship that day, depending on order volume and processing requirements.

Our website calculates shipping charges during checkout based on your order and the available shipping services.

We use carriers including FedEx, UPS, and USPS.

This allows you to review the available shipping charges before completing your order.

Yes! We ship internationally. Available shipping options and charges will be displayed during checkout.

At this time, we're unable to ship orders using customers' personal or business carrier accounts. Shipping arrangements are handled through our own shipping services.

Yes. Available expedited shipping options are displayed during checkout, allowing you to select the service that best meets your needs.

USPS Media Mail is available only for qualifying printed materials, such as eligible books and pamphlets, and must be requested separately.

If you believe your order qualifies for Media Mail, please contact Joe Naud at salesmanager@e-zmagic.com or (806) 681-2756.ns.

We accept all major credit cards and PayPal through our secure online checkout.

Net 30 payment terms are available only to existing customers who have previously been approved for these arrangements. We are not currently establishing new Net 30 accounts.

Please provide your business Tax ID as part of your account registration information to help us maintain accurate records.

If you have questions about your account's tax status or documentation for tax-exempt purchases, please contact our sales department.

Yes! Invoices generated through our new system now provide an itemized breakdown of the products purchased, rather than combining them under the general description "Magic Items," as our previous system did.

This makes reviewing purchases and maintaining your business records easier.

Please refer to our Refund Policy for complete information regarding returns, refunds, and applicable conditions.

https://ezmagicrobbins.com/policies/refund-policy

If you receive a damaged product or discover that an item is missing from your shipment, please contact Joe Naud, Sales Manager, as soon as possible.

Email: salesmanager@e-zmagic.com
Phone: (806) 681-2756

We'll work with you to address the issue as quickly as possible.

Please report any problems with your order within 30 days of receiving your shipment.

For additional information, please review our Refund Policy or contact our sales department.

https://ezmagicrobbins.com/policies/refund-policy

Absolutely! If you're looking for a particular magic trick or novelty item that you don't see on our website, please contact us.

We'll be happy to let you know whether the item is available or if we can assist you in locating it.Absolutely! If you're looking for a particular magic trick or novelty item that you don't see on our website, please contact us.

Our regular business hours are Monday–Friday, 7:00 AM–4:00 PM Central Time.

We are closed on weekends and major holidays.

You can place orders through our website at any time.

Stay up to date with the latest from D. Robbins! Subscribe to our email list to receive announcements about new products, back-in-stock items, special promotions, and other important company news.

To join our mailing list, visit our website at https://ezmagicrobbins.com/ and find the Subscribe section at the bottom of the page. Enter your email address to sign up.

We look forward to keeping you informed!