Return & Refund Policy

Returns

We accept return requests within 30 days of receiving your order.

To request a return, please contact us at sales@e-zmagic.com or salesmanager@e-zmagic.com before sending any merchandise back. Please include your order information and the reason for the return so we can assist you.

Approved returns should be sent to:

D. Robbins & Co., Inc.
114 Melrich Road, Suite D
Cranbury, NJ 08512

Unless the return is due to an error by D. Robbins & Co., Inc. or a defective or damaged product, the customer is responsible for return shipping costs.

Condition of Returned Merchandise

To be eligible for return, merchandise must be unused, unopened, in its original packaging, and in resalable condition. Products should be returned with all original components, instructions, accessories, and packaging included.

Merchandise that has been opened, used, altered, damaged after delivery, or is missing components or original packaging may not be eligible for return or store credit.

These condition requirements do not apply when merchandise was received damaged, defective, or incorrect. Please contact us promptly if there is a problem with your order so we can determine the appropriate resolution.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly upon arrival. If an item is damaged, defective, or incorrect, contact us as soon as possible so we can review the issue and make it right.

Please provide your order information and, when requested, photographs or other information that will help us evaluate the problem.

Store Credit

Approved customer returns are issued as store credit to be applied toward a future purchase. We do not issue refunds to the original form of payment for standard customer returns.

This does not apply in circumstances where a refund may otherwise be required by applicable law.

Questions

If you have questions about a return, damaged or defective merchandise, or this policy, please contact our Sales Manager:

Email: salesmanager@e-zmagic.com
Phone: (806) 681-2756